Shipping & Delivery


DELIVERY TIME

Please add the delivery time for an estimate of when you will receive your order, and keep in mind that this estimate is also impacted by your selected method of shipping, and does not account for delays caused by shipping service disruptions and/or weather delays.

Approximate dispatch times

Within 1-3 working days.

During peak times – such as Christmas and Mother’s Day, dispatch can take slightly longer than our usual times, but we will advise this on our website and social media if that is the case.

DO YOU NEED YOUR ORDER URGENTLY?

CONTACT US TO TELL US WHAT YOU NEED admin@encaskincare.com.au

FREE SHIPPING IN AUSTRALIA

Your order is shipped FREE when it is $99+. If your order is less than $99, the shipping cost is $9. If you would like your order split and sent to multiple addresses, the cost will be $9 per address.

All orders will be shipped via regular post with tracking. We will advise when the order leaves our Sydney office, please allow 3-7 business days from that day for Australia post to deliver your order.

If you need it earlier, you can opt for Express Post Australia wide for guaranteed next day delivery after it is dispatched from our Sydney office (please check austpost.com.au to confirm your postcode is within the express post network). Express Post costs $14.90.

Pick up from our Sydney office is available subject to prior arrangement only

INTERNATIONAL CUSTOMERS

International shipping is via Australia Post (EMS) unless stated below. dispatch times are generally 7-14 business days from when the order leaves our Sydney office.

USA orders are sent via USPS – FREE shipping for over $99, $9AUD for orders under $99

NZ orders are sent via NZ Post - FREE shipping for over $99, $9AUD for orders under $99

UK and Canada – FREE shipping for over $99, $10 AUD for orders under $99

All other countries are $24 shipping.

Shipping Rates

  SPEND TYPE DAYS PRICE
> $99 Standard Shipping 3-7 FREE
< $99 Standard Shipping 3-7 $9
  Express Shipping 1 $14.90
> $99 International Shipping 7-14 FREE
< $99 NZ Post / USPS 7-14 $9
< $99 UK & Canada 7-14 $10
< $99 International Shipping 7-14 $24

*Days are calculated based on the date of dispatch. Above prices are in AUD. Express shipping duration is for metro areas only

Please note: Electronic gift cards are sent free worldwide.

*Postage options are estimated postage times are provided by Australia post

*Free International Shipping is available to Australia, UK, USA, Canada and New Zealand.

*Due to the number of packages we send out every week, each package is not scanned in by Australia Post over the counter. As a result of this, the tracking details may show up as "no events" and have no update until scanned by Australia Post when it arrives at the sorting or delivery centre. If you have concerns and there is no update 3-4 days after you have been informed by us that your package has been shipped, please feel free to contact us or Australia Post directly and we will assist in helping you get an update from Australia Post.


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